Using the HRPC Help Desk

Contacting the HR Processing Center (HRPC) Help Desk

Who

Faculty & Staff: University employees can contact the Help Desk regarding taxation issues, general deductions, direct deposit, and other employee-directed information.

Departmental Administrator Staff: The staff of a Departmental Administrator can contact the Help Desk regarding policy and process questions, but not specific employee data questions.

Departmental Adminstrators: All DAs can contact the Help Desk regarding specific employee questions.

When

The HRPC Help Desk is open Monday to Friday from 9:00 a.m. until 5:00 p.m.

How

During Business Hours: You can contact the HRPC Help Desk either by phone at (212) 851-2888 or by e-mail at hrpc@columbia.edu.

After Business Hours: Please contact the HRPC Help Desk by e-mail at hrpc@columbia.edu.

Important Note: Before contacting the HRPC Help Desk, please prepare all of the appropriate information in advance (see Payroll Questions below) and provide it to the representative at the beginning of the call (or in your e-mail/voice message). This will significantly expedite your call resolution time.

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Payroll Questions (Earnings, Deductions, Taxes)

When you contact the HR Processing Center Help Desk regarding a payroll question/issue, please provide the following information:

1. Employee ID
2. Empl Rec #
3. Status – Active, LOA, Terminated, Retired
4. Employee Type – Officer, Support Staff, Work Study, Casual, Stipend
5. Pay Group – MO1, MO2, MO3, BW1, BW2, WK1, WK2
6. Pay Type – Base Pay, Additional Compensation, Overtime, Deduction, Taxes
7. Submission Method – Electronic or Paper
8. Error Type – Underpayment, Overpayment, Missing Payment
9. Pay Period – Prior, Current
10. Pay Period Date
11. Brief Description of Question/Issue

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Tracking

When your issue is logged, be sure to ask for your Issue Number.

An issue will be closed if no response is received after three e-mail attempts to reach the person who contacted the HRPC with the issue.

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Benefits Questions

For Benefits questions, please contact the HR Benefits Service Center at (212) 851-7000 or hrbenefits@columbia.edu. Please note that you cannot discuss an employee's private medical information with the Benefits Service Center unless you have been authorized to do so in writing by the employee (see the HIPAA Privacy Policy).

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