PAC Service CenterContacting the PAC Service Center
Faculty & Staff: University employees can contact the PAC Service Center regarding taxation issues, general deductions, direct deposit, and other employee-directed information.
Departmental Administrator Staff: The staff of a Departmental Administrator can contact the PAC Service Center regarding policy and process questions, but not specific employee data questions.
Departmental Adminstrators: All DAs can contact the PAC Service Center regarding specific employee questions.
The PAC Service Center is open Monday to Friday from 9:00 a.m. until 5:00 p.m.
During Business Hours: You can contact the PAC Service Center either by phone at (212) 851-2888 or through our interactive form.
After Business Hours: Please contact the PAC Service Center through our interactive form.
Important Note: Before contacting the PAC Service Center, please prepare all of the appropriate information in advance (see Payroll Questions below) and provide it to the representative at the beginning of the call (or in your e-mail/voice message). This will significantly expedite your call resolution time.
When you contact the PAC Service Center regarding a payroll question/issue, please provide the following information:
- Employee ID
- Empl Rec #
- Status – Active, LOA, Terminated, Retired
- Employee Type – Officer, Support Staff, Work Study, Casual, Stipend
- Pay Group – MO1, MO2, MO3, BW1, BW2, WK1, WK2
- Pay Type – Base Pay, Additional Compensation, Overtime, Deduction, Taxes
- Submission Method – Electronic or Paper
- Error Type – Underpayment, Overpayment, Missing Payment
- Pay Period – Prior, Current
- Pay Period Date
- Brief Description of Question/Issue
When your issue is logged, you will receive an automated notification with a reference number for each new ticket logged through the web or by phone.
An issue will be closed if no response is received after three e-mail attempts to reach the person who contacted the PAC Service Center with the issue.