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PAC Service Center

Contacting the PAC Service Center
Payroll Questions
Benefits Questions

Contacting the PAC Service Center


Faculty & Staff: University employees can contact the PAC Service Center regarding taxation issues, general deductions, direct deposit, and other employee-directed information.

Departmental Administrator Staff: The staff of a Departmental Administrator can contact the PAC Service Center regarding policy and process questions, but not specific employee data questions.

Departmental Adminstrators: All DAs can contact the PAC Service Center regarding specific employee questions.


The PAC Service Center is open Monday to Friday from 9:00 a.m. until 5:00 p.m.


During Business Hours: You can contact the PAC Service Center either by phone at (212) 851-2888 or through our interactive form.

After Business Hours: Please contact the PAC Service Center through our interactive form.

Important Note: Before contacting the PAC Service Center, please prepare all of the appropriate information in advance (see Payroll Questions below) and provide it to the representative at the beginning of the call (or in your e-mail/voice message). This will significantly expedite your call resolution time.



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Payroll Questions (Earnings, Deductions, Taxes)

When you contact the PAC Service Center regarding a payroll question/issue, please provide the following information:

  1. Employee ID
  2. Empl Rec #
  3. Status – Active, LOA, Terminated, Retired
  4. Employee Type – Officer, Support Staff, Work Study, Casual, Stipend
  5. Pay Group – MO1, MO2, MO3, BW1, BW2, WK1, WK2
  6. Pay Type – Base Pay, Additional Compensation, Overtime, Deduction, Taxes
  7. Submission Method – Electronic or Paper
  8. Error Type – Underpayment, Overpayment, Missing Payment
  9. Pay Period – Prior, Current
  10. Pay Period Date
  11. Brief Description of Question/Issue


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When your issue is logged, you will receive an automated notification with a reference number for each new ticket logged through the web or by phone.

An issue will be closed if no response is received after three e-mail attempts to reach the person who contacted the PAC Service Center with the issue.



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Benefits Questions

For Benefits questions, please contact the HR Benefits Service Center at (212) 851-7000 or hrbenefits@columbia.edu. Please note that you cannot discuss an employee's private medical information with the Benefits Service Center unless you have been authorized to do so in writing by the employee (see the HIPAA Privacy Policy).



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